After Market Services

A range of After Market Services are offered to the Electronics industry, with real-time repair tracking software available to providing our customers with the latest repair updates on a 24/7 basis.

RMA Management

PTS  provide an end-to-end RMA Management process for our customers, and can manage efficient transfer of product to/from retail channels or from the home address of the end user on single warranty exchanges. Using our Technical Helpdesk, RMA numbers are issued in a controlled manner when verification of Warranty conditions are confirmed, with a Freepost facility available to allow the end-user to ship the failed item to our Repair Centre for processing.

Technical Helpdesk

Our Technical Helpdesk is available on a 7 day basis, and manages the entire process from the issuance of RMA details to the return of product to the end user/retail channel from our Repair Centre. Co-ordination of this process is via our bespoke software platform, Hyperion. This secure, internet based system  allows our customers access on a real-time basis to all Technical Helpdesk and Repair Centre activity. The system also handles the generation of reporting on a number of key metrics to allow process improvements to be implemented.

In/Out Of Warranty Repair

Our Repair Centre at PTS has been set up to efficiently handle Repair activity on a wide range of Electronics hardware on a variety of levels, from Module swap-out and Chassis Refurbishment, to component level fault-finding and repair.

PTS Debug & Repair Technicians are fully trained in modern techniques and have previously completed a number of Technical projects on hardware including:

*  mobile phones –  Iphone , Blackberry, Samsung , Motorola ,  Nokia

 * laptops, netbooks , desktops and servers (Intel and Alpha processor architecture) – IBM , Compaq , Apple Mac , ASUS , ACER , Toshiba

 * plasma and LCD TV – all major manufacturers

 * tablets – Ipad , Nexus , Motorola , Acer- SATNAV,

 * gaming systems  – Xbox, Nintendo, Sony PS2/PS3

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